FAQS – Second Skin

General FAQs

If a question of yours isn't answered below, please reach out to us.

hello@secondskin.nz

We aim to dispatch orders on the same day if placed before 2 pm Monday - Friday.
Otherwise, it will be dispatched the following business day.
Orders are shipped using NZPost, which is an overnight courier service.
We aim to have orders delivered within the following:
- 2 - 3 business days for Non-Rural deliveries
- 3 - 4 business days for Rural deliveries
An email confirmation with NZPost tracking will be sent once the order has been dispatched.
Yes, we offer free shipping for orders over $79!
This is standard, tracked shipping that doesn't require a signature.
All throughout New Zealand!

Please note: There are additional shipping costs for rural delivery addresses.

Our shipping costs are as below:
- Non-Rural Courier - $5.50
- Non-Rural Courier (Signature Required) - $6.50
- Rural Courier - $9.50
- Rural Courier (Signature Required) - $10.50
- Free Shipping on orders over $79.
- Free Shipping on orders over $79 (Signature required) - $1.00
No. However, we offer overnight shipping on all orders, and aim for same-day dispatch for orders placed before 2 pm Monday - Friday.
All products are shipped from our warehouse in Grey Lynn, Auckland.

All products on our website are pre-owned and have met our resale-friendly criteria.
You'll find the condition of a specific product in its product page.
Yes! All products are sanitised by us before being shipped
Learn more about how we sanitise each type of product before it gets shipped to you.

Unopened products are left unopened, and the outside packaging is santisied with isopropyl alcohol.
Opened products are sanitised according to the product type.
- Pressed powders are wiped clean of excess powder and lightly spritzed with isopropyl alcohol.
- Tubes and bottles with a pump are cleared of existing product in the pump and wiped with isopropyl alcohol.
- Tubes and bottles without a pump are wiped with isopropyl alcohol.
- Dropper bottles are cleared of existing product in the dropper. The cap is wiped with isopropyl alcohol.
Due to the nature of consignment, we cannot offer returns if you change your mind. However, you are welcome to send the product back to us to be re-sold on your behalf under our selling terms, provided that the product still meets our resale-friendly criteria.

Please email us as soon as possible and attach photos if relevant. hello@secondskin.nz
Do not message us on social media. Our email inbox is monitored daily, whereas our social media isn't.
We will comply with all of our obligations under the New Zealand Consumer Guarantees Act.
If an item arrives damaged, is defective, or the incorrect item has been delivered, we will work with you to arrange a replacement and/or refund as quickly as possible.
However, we are not responsible for damage or loss caused by the courier.
Please get in touch by email at hello@secondskin.nz within 48 hours of delivery, and we will work to have the issue solved as soon as possible.
We will always strive to ensure you are happy with your purchase & our service.
Here!
Choose your pick of up to two samples alongside your order.
No, sorry!
Our samples can only be redeemed by purchasing a product for sale on our website, and our samples are not for sale even if you are willing to pay for them.
Our sellers kindly provide their samples to us, and we provide our time to upload them so that they are always self-select.

Shipping